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Understanding Quality and Consumer Satisfaction in Platform-Based Services Conceptual Model, Assessment Scale, and Consumer Analytics

Amat Lefort, Natalia (Date of defense: 2023-12-15)

Platform-based services have brought a new era of connectivity, transforming various industries and redefining the way we interact, consume, and share resources. Peer-to-peer platforms (such as Airbnb) ...

The Impact of the Digitalization on Shipping Organizations.

Parera Blanch, Clàudia (Date of defense: 2023-11-07)

Aquest estudi té com a objectius principals, en primer lloc, investigar la literatura existent per obtenir una millor comprensió de les implicacions de la digitalització en la gestió de la qualitat dins ...