Escobar Rivera, Dalilis (Date of defense: 2019-05-24)
The objective of the present dissertation is to empirically identify customer delight in customer’s most memorable experiences in the context of tourism services. Specifically, the aim of the present ...
Martínez Rodríguez, Joaquim (Date of defense: 2014-05-30)
This thesis includes a review of how the information technology is used at present in the hotels, as well as the functionality expected from the hotels information systems. We compare these systems ...